Cancellation by Thrift Shop
There may be certain orders that we are unable to accept and we must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Some situations that might trigger the cancelation of an order by us can include errors in product, pricing information or errors in verification. If the cancelation has occurred after your payment has been processes, the amount will be reversed in your account within 7 business days.
Cancellations by the User
In the case of requests for order cancellations from the buyer Thrift Shop reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. The User shall make a request for cancellation of order, within 24 hours of making the order or before we ship the order. If the request for cancelation is made after 24 hours or shipping, Thrift Shop has the right to decide on the refunds based on a few parameters to ensure that the product is not damaged in anyway and is in a sellable condition.
Returns and Replacements/Exchanges
Please make note that products purchased / used are not subject to any warranty by Thrift Shop. Thrift Shop is not liable to replace any products and such liability lies with the seller. Any claim by the buyer for replacement/return must be made within 3 days of the delivery of the Product and any claim/request for replacement/return beyond the period of 3 days shall not be accepted.
The User / Buyer shall not tamper with the Product before Product Sale or during any procedure of cancellation and replacement/return. Any such tampering will be legally abiding on the buyer.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 10 days of us receiving the products back. It may take 3-5 additional days for the amount to reflect in the user’s bank account.
- For cash on delivery transactions, we will issue the user a cheque in the name and address as specified in the billing details with the refund amount within 10 days of us receiving the products back.
- In case of cancellation before shipment, we process the refund within a week.
- In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.